In furtherance of initiatives to help subscribers cope with the disruptions caused by the Coronavirus (COVID-19) pandemic and demonstration of support to ongoing efforts to contain its spread especially through lockdown in some cities and partial shutdown in others, customer-centric network, 9mobile, has again reinvigorated its online and virtual channels that ensure customers can get airtime and data 24/7.
As more people work remotely from home while others need to stay in touch with loved ones while maintaining social distancing, 9mobile has continuously been evolving innovative ways their need for regular supply of airtime and data can be met.
One of the latest initiatives is that, from the comfort of their homes, 9mobile subscribers can easily recharge airtime for calls and data by dialing *695# or *200*3# to recharge online.
Speaking on the service, 9mobile’s Ag. Director of Marketing, Layi Onafowokan, said: “These are trying times, and we want everyone to stay safe in their homes. The lockdown is a necessary and well-considered precaution that has been adopted globally to reduce the transmission of COVID-19.
As a caring network, we want our customers to continue to keep social distancing while they are still able to do their businesses and connect with loved ones from the comfort of their homes without any interruption by getting airtime and data online or through virtual means.”
He encouraged them to continue to obey the lockdown order and observe other precautionary measures to stay safe, and expressed the optimism that there would soon be light at the end of the tunnel with regards the coronavirus pandemic.
In earlier communication to Nigerians and customers, Acting Managing Director, 9mobile, Stephane Beuvelet, empathized that the telco acknowledged the toll the COVID-19 crisis was having on people’s lives and affirmed the company’s commitment to doing everything possible to keep people connected with their loved ones round the clock.
He disclosed that 9mobile had put together preventive tips in line with the necessary protective measures against the virus and that the company’s business continuity strategy has been activated to ensure customers continue to get support through service line 200 and all digital channels.